Refund policy

Terms of Service

1. Overview This website is operated by Go Electric. Throughout the site, the terms “we”, “us” and “our” refer to Go Electric. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Online Store Terms By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to motor vehicle and licensing laws).

3. Accuracy of Billing and Account Information We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details.

 

4. Products and Services Certain products (such as specific electric scooter models) may be available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

5. Modifications to the Service and Prices Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

6. Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malta.

Refund & Return Policy

1. Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-returnable Items

  • Vehicles that have been registered or licensed.

  • Items that show signs of use (e.g., odometer readings on scooters/mopeds).

  • Downloadable software products.

  • Gift cards.

3. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].

5. Shipping for Returns To return your product, you should mail your product to: [Your Physical Store Address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Warranty and Repairs For technical issues or mechanical failures, please refer to our Warranty Policy. Standard returns do not apply to items damaged through misuse or unauthorized modifications.